Support Policy
The Regular and Extended licenses each include 180 days of free support from the date of purchase, while the Exclusive Ownership license includes 365 days of free support, with the option to extend support afterward.
✓ What’s Included in Support:
- Updates to ensure the item works as described and remains protected against major security concerns
- Discretionary version updates
- Availability of the author to provide item-related technical support
- Answers to technical questions about built-in features and functionality
- Assistance with reported bugs and issues related to the original item
- Help with included third-party assets that are part of the item
✕ What’s Not Included in Support:
- Custom feature development or enhancements
- Installation or setup outside documented requirements
- Issues caused by third-party services or hosting limitations
- Problems arising after modifying the source code
- Deployment or testing on localhost environments
Paid Support (Optional):
The following services can be provided as paid support upon request:
• Full installation service
• Android APK build
• iOS app build
• Template or UI updates
• Adding new features
• API integrations and advanced customizations
Important Notes
- Support is provided only to verified buyers with an active support period.
- Always keep backups before making changes or updates.
- For extended support beyond the initial period, please renew support or upgrade your license.